Refund & Return Policy | hubshoppick

Refund & Return Policy

Last updated: 2026

Your satisfaction matters to us. This Refund & Return Policy explains how return requests, refund questions and product-related support are handled by NOVAFRONTIER SYSTEMS S.L. through hubshoppick.com.

1. Right of withdrawal

Where applicable under consumer protection rules, customers may have the right to withdraw from a purchase within the legal withdrawal period. The available period, conditions and procedure may depend on the destination, product type and applicable law.

2. How to request a refund

To start a return or refund request, contact us by writing to info@hubshoppick.com. Please include:

  • Full name and contact email
  • Order number or purchase reference, if available
  • Product or item related to the request
  • Reason for return or refund request

We will review your request and provide instructions for the next steps.

3. Product condition

Returned products, where applicable, should generally be sent back in suitable condition and with any original accessories, manuals, parts, packaging or documentation included, unless the issue relates to damage, defect or non-conformity.

  • Keep the original packaging where possible
  • Include all accessories and parts received
  • Protect the product properly for return shipping
  • Do not send items back before receiving return instructions

4. Return shipping costs

Return shipping costs may depend on the reason for the return, the destination, the product condition and applicable consumer law. If the product is defective, damaged, incorrect or not as described, contact us with photos and details so the case can be reviewed.

5. Refund timeline

Once a return is received and reviewed, eligible refunds are processed within a reasonable period using the available refund method. The exact timing may depend on the payment provider, bank processing times and the information required to complete the refund.

6. Defective or incorrect product

If you believe a product is defective, damaged during transport or different from what was ordered, contact us as soon as possible at info@hubshoppick.com with your order reference if available and clear photos of the issue.

  • We may request photos or additional information
  • We may offer replacement, repair, refund or another appropriate solution where applicable
  • Do not dispose of the product or packaging before support reviews the case
  • Legal consumer warranty rights remain available where applicable

7. Items not eligible for return

Certain products may be excluded from return under applicable law, including personalized goods, sealed hygiene products once opened, perishable goods, digital content after access or download, and other items that cannot be returned for legal, safety or hygiene reasons. Any specific exclusion should be indicated where applicable.

8. Simplified procedure

  1. Email info@hubshoppick.com with your request
  2. Include your order reference and reason for return
  3. Wait for return instructions before sending anything back
  4. Package the product securely with included accessories
  5. We review the return and process the eligible solution

9. Contact for refunds and returns

For any information about refunds and returns, write to: info@hubshoppick.com